Privacy Policy

Last updated: September 2026

GeoHUG respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our websites, register for a GeoHUG webinar, enrol in a GeoHUG Academy course, communicate with us or otherwise use our services.

For the purposes of this Policy, “GeoHUG”, “we”, “our” and “us” refers to GeoHUG Pty Ltd, which operates GeoHUG and GeoHUG Academy.

1. Information we may collect

Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Company or organisation

• Job title or profession

• Country or location

• Billing information

• Course enrolment and purchase history

• Course progress and completion information

• Webinar registrations and attendance

• Communications you send to us

• Feedback, survey responses or testimonials

• Marketing preferences

• Technical information such as IP address, browser, device and website usage information

When you purchase a course, payment information is processed through our payment and ecommerce providers. GeoHUG does not ordinarily receive or store your complete credit card details.

2. How we collect information

We may collect personal information when you:

• Purchase or enrol in a GeoHUG Academy course

• Create an account

• Register for a webinar or event

• Subscribe to GeoHUG communications

• Complete a form, survey, quiz or assessment

• Contact us directly

• Participate in a course, event or community

• Interact with our websites or digital platforms

We may also receive information through service providers we use to operate GeoHUG and GeoHUG Academy.

3. How we use your information

We may use your information to:

• Create and manage your GeoHUG Academy account

• Process course enrolments and purchases

• Provide access to courses and learning materials

• Track course progress and completion

• Issue certificates or other records of completion

• Provide customer and technical support

• Communicate important information about your course or account

• Manage webinar and event registrations

• Administer courses delivered in partnership with other organisations

• Improve our courses, webinars, websites and services

• Understand how participants use our learning content

• Respond to enquiries or feedback

• Maintain business and financial records

• Prevent fraud, misuse or unauthorised access

• Meet legal, regulatory or contractual obligations

• Send marketing communications where you have consented to receive them or where otherwise permitted by law

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

4. GeoHUG Academy and Thinkific

GeoHUG Academy is hosted using Thinkific, a third-party online learning platform.

When you create an account, purchase a course or participate in GeoHUG Academy, certain personal information is processed through Thinkific in order to provide the learning platform, manage enrolments, process transactions and deliver course content.

Thinkific may process information including identity, contact, transaction, technical, profile and usage information in connection with its services.

Thinkific maintains its own privacy practices and policies, which apply to information it processes through its platform.

5. GeoHUG website, email communications and GoDaddy

GeoHUG uses GoDaddy for website, domain and email communication services, including newsletters and other marketing communications.

When you visit or interact with the GeoHUG website, certain technical information may be processed through GoDaddy and associated website services. This may include information such as your IP address, browser type, device information and website activity.

If you subscribe to GeoHUG emails or newsletters, your name, email address and related communication preferences may also be processed through GoDaddy for the purpose of sending and managing those communications.

GoDaddy operates under its own privacy and data-handling policies.

6. Course partners and presenters

Some GeoHUG Academy courses are developed or delivered in partnership with other organisations.

The Senior Exploration Management Course is delivered by GeoHUG in partnership with Western Mining Services (WMS).

If you enrol in this course, GeoHUG may share relevant participant information with WMS as part of administering and delivering the course and managing the partnership.

This information may include:

• Your name

• Email address

• Company or organisation

• Job title

• Country or location

• Enrolment status

• Course progress or completion status

• Feedback relating to the course

WMS may use this information for purposes directly connected with the Senior Exploration Management Course, including course administration, participant support, program evaluation and understanding participation in the course.

Your personal information will not be sold to WMS or other third parties.

GeoHUG or WMS will not use your course enrolment information for unrelated direct marketing on behalf of WMS unless you have separately consented to receive those communications or such use is otherwise permitted by applicable law.

Other GeoHUG Academy courses may involve different course partners. Where relevant, information about those partnerships and any associated sharing of participant information will be communicated as part of the applicable course or enrolment process.

7. Payments

Payments for GeoHUG Academy products may be processed by Thinkific and its associated payment providers.

These providers may collect information necessary to process your transaction, including your name, billing information and payment details.

Payment providers operate under their own terms and privacy policies. GeoHUG does not ordinarily store your full payment card information.

8. Marketing communications

If you subscribe to GeoHUG communications, register for certain events or otherwise consent to receive marketing, we may contact you about:

• Upcoming GeoHUG webinars

• GeoHUG Academy courses

• Events

• Relevant industry content

• New programs, partnerships or opportunities

GeoHUG currently uses GoDaddy to manage and send email newsletters and marketing communications.

You can opt out at any time by selecting unsubscribe in an email or contacting us directly.

Transactional communications relating to a course purchase, account, enrolment or service may still be sent where necessary.

9. Cookies and analytics

Our websites and learning platforms may use cookies and similar technologies to:

• Keep websites functioning correctly

• Remember preferences

• Understand website and course usage

• Measure traffic and engagement

• Improve our services

• Support marketing and advertising activities

These technologies may involve third-party analytics or service providers.

You may be able to control cookies through your browser settings, although disabling some cookies may affect the functionality of our websites or learning platform.

10. Disclosure to service providers

We may disclose personal information to trusted third parties where reasonably necessary to operate GeoHUG and GeoHUG Academy.

These may include providers of:

• Learning management platforms, including Thinkific

• Website, domain and email communication services, including GoDaddy

• Payment processing

• Customer relationship management

• Analytics

• Cloud storage

• Accounting and administration

• IT and technical support

We aim to provide these organisations only with the information reasonably required to perform their services.

11. Overseas storage and processing

GeoHUG operates internationally and uses technology providers that may store or process information outside Australia.

For example, Thinkific is based in Canada and our other service providers may use infrastructure located in multiple jurisdictions.

As a result, your personal information may be transferred to, stored in or processed in countries outside Australia.

Where applicable, we take reasonable steps to ensure that overseas handling of personal information is consistent with applicable Australian privacy requirements.

12. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We also rely on reputable technology providers, including Thinkific, GoDaddy and payment processors, to maintain appropriate security measures for the information they process.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Provide course access

• Maintain enrolment or completion records

• Meet financial and accounting requirements

• Resolve disputes

• Comply with legal obligations

• Maintain appropriate business records

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

14. Accessing or correcting your information

You may contact us if you would like to:

• Request access to personal information we hold about you

• Correct information that is inaccurate or out of date

• Update your contact details

• Change your marketing preferences

• Ask a question about how your information is handled

We may need to verify your identity before responding to certain requests.

15. International users

GeoHUG has a global audience and GeoHUG Academy may be accessed by participants in many countries.

Depending on where you live, you may have additional privacy rights under local laws.

Where applicable, we will endeavour to comply with relevant privacy and data-protection requirements relating to your personal information.

16. Links to other websites

Our websites and courses may contain links to third-party websites or services, including YouTube, social media platforms, presenter websites and other resources.

GeoHUG is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

17. Children

GeoHUG Academy is intended primarily for adult professionals.

We do not knowingly seek to collect personal information from children through GeoHUG Academy. If you believe a child has provided personal information to us without appropriate consent, please contact us.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will be published on our website or GeoHUG Academy platform with the date of the most recent update.

19. Contact us

If you have questions, concerns or requests relating to privacy or the way we handle your personal information, please contact:

GeoHUG Pty Ltd
Email: [email protected]

If you are not satisfied with our response, you may also have the right to make a complaint to the relevant privacy regulator in your jurisdiction.

For Australian privacy matters, information about privacy rights and complaints is available from the Office of the Australian Information Commissioner (OAIC).